9-18 November 2021 | Online Conference
Citizen expectations have evolved, making personalisation of services inevitable. At the same time spiking demand for services and tightening budgets require a channel shift to digital services where appropriate, while increased awareness of inequality requires organisational delivery leaders to put all users at the centre of the way we design new services.
As set out in the 'Declaration of Government Reform', adopting a ‘government as a platform’ model is a way forward to connect government with every citizen. Narrowing the digital divide to include those less connected is crucial in the journey to personalised, citizen-centric service.
Citizen Experience Management
Citizen Experience Management (Local)
Future Government Delivery Models
Managing Channel Shift
Future Service Delivery Models (Local)
Service Automation: Future of Self-Service
Organising for Digital Delivery
Future of Government Contact Centres
Our government delivery leaders are sharing their ideas for improving the use of data in the public sector. If you’re focused on delivering smarter, fairer outcomes for citizens and residents, we've got you covered.Meet the speakers
We're focused on transforming government services from design to delivery - celebrating public sector successes at putting users at the centre of new services, hearing the 'citizen voice', improving the citizen experience and managing a channel shift to more sustainable delivery channels.Check out the STREAMs
Unlike physical conferences where you can end up sitting through content you just don't need, Citizen Experience Show is delivered entirely online. Dip in and watch the specific talks you need to transform your operations, or catch them all. It’s up to you!
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We have worked hard to become the first DICE-certified public sector conference in the UK, attaining the top tier of certification. This commits us to ensuring gender balance across the conference - no ‘manels’ - and a commitment to a minimum 30% threshold for diversity across all other protected characteristics.