Inclusive Service Design & Delivery.

9-18 November 2021 | Online Conference

The Public Sector CX Conference

Spiking citizen demand and tightening budgets require a channel shift to more convenient, lower cost, and increasingly digital services - while increased awareness of inequality requires service owners to put all users at the centre of the way we design and deliver services.

This conference features a combination of live and on demand discussions - giving you and your team the opportunity to tune in and watch as dozens of public sector leaders take questions from the audience.

Have you booked your place yet?

By submitting your email you agree to the Terms of Service and Privacy Statement
Register for free

Learn from amazing companies like these

Inclusive by Design: Building Better Government Services 11 November 2021, 01:00 PM
Molly Blackburn, Libby Mason & Rachel Nixon
Service Automation: Future of Self-Service 23 November 2021, 03:30 PM
Suzanne Earl, Jeremy Edwards, Brigid McBride, Rachel Lane & David Wilde
Organising for Digital Delivery 16 November 2021, 11:30 AM
Haroona Franklin, Ann Kempster & Libby Mason
Successfully Managing Channel Shift 10 November 2021, 01:00 PM
Mary Barber, Brigid McBride, Sarah Whitehead, Christina Butterfield & David Wilde

With over 50 experts, the new thinking you need is just a click away

Our government delivery leaders are sharing their ideas for improving the use of data in the public sector. If you’re focused on delivering smarter, fairer outcomes for citizens and residents, we've got you covered.

Meet the speakers

The 'Why?', the 'What?' & the 'How?'

We're focused on transforming government services from design to delivery - celebrating public sector successes at putting users at the centre of new services, hearing the 'citizen voice', improving the citizen experience and managing a channel shift to  more sustainable delivery channels.

Check out the STREAMs
What is Citizen Data?
7 days
40 speakers
6 streams

Focus on the areas you need help with

Unlike physical conferences where you can end up sitting through content you just don't need, Citizen Experience Show is delivered entirely online. Dip in and watch the specific talks you need to transform your operations, or catch them all. It’s up to you!

View the schedule

Proud to come second in the Virtual Event Awards 2021!

(would have preferred first)

Virtual Events Institute Awards

Championing Diversity

We have worked hard to become the first DICE-certified public sector conference in the UK, attaining the top tier of certification. This commits us to ensuring gender balance across the conference - no ‘manels’ - and a commitment to a minimum 30% threshold for diversity across all other protected characteristics.

'; Citizen Experience Show 2021