9-18 November 2021 | Online Conference
Spiking citizen demand and tightening budgets require a channel shift to more convenient, lower cost, and increasingly digital services - while increased awareness of inequality requires service owners to put all users at the centre of the way we design and deliver services.
This conference features a combination of live and on demand discussions - giving you and your team the opportunity to tune in and watch as dozens of public sector leaders take questions from the audience.
Citizen Experience Management
Managing Channel Shift
Inclusive by Design
Service Automation: Future of Self-Service
Organising for Digital Delivery
Future of Government Contact Centres
Data-Driven Services in Local Government
Citizen Experience Management in Local Government
Our government delivery leaders are sharing their ideas for improving the use of data in the public sector. If you’re focused on delivering smarter, fairer outcomes for citizens and residents, we've got you covered.Meet the speakers
We're focused on transforming government services from design to delivery - celebrating public sector successes at putting users at the centre of new services, hearing the 'citizen voice', improving the citizen experience and managing a channel shift to more sustainable delivery channels.Check out the STREAMs
Unlike physical conferences where you can end up sitting through content you just don't need, Citizen Experience Show is delivered entirely online. Dip in and watch the specific talks you need to transform your operations, or catch them all. It’s up to you!
(would have preferred first)
We have worked hard to become the first DICE-certified public sector conference in the UK, attaining the top tier of certification. This commits us to ensuring gender balance across the conference - no ‘manels’ - and a commitment to a minimum 30% threshold for diversity across all other protected characteristics.