Professionalising Organisational Delivery

A talk by Kevin Morley, Juliet Mountford and David Wilde
Crown Commercial Service, HM Revenue & Customs and GovX Digital

17 November 2021, 04:30 PM

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About this talk

70% of the Civil Service workforce are responsible for delivery, playing a vital role in how Government services are delivered to individuals and businesses. How can the delivery profession meet the rapidly changing citizen expectations and ensure that every member of the profession is equipped to meet these high standards?

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'; Citizen Experience Show 2021